GOOD TO KNOW.
Booking, cancellation & refund policy · 18 October 2026
Booking your time with us
Full payment secures your booking. A package price covers all the sessions listed, rather than a separate charge for each session. A temporary reservation is not a confirmed booking. During our setup period, checkout is for testing only and public bookings remain closed.
A change of plans
Give us at least 24 hours’ notice before your session starts and you can choose a full refund for that session or reschedule free of charge, subject to availability. You can manage eligible bookings in your Club account or email Rebecca.
Late cancellations and missed sessions
With less than 24 hours’ notice, or if you miss a session, Rebecca will review any cancellation charge individually. It will never exceed the price of the affected session or our reasonable loss, whichever is lower. We will take reasonable steps to fill the space and reduce the charge to reflect any replacement booking or costs saved. We will explain any deduction rather than automatically keeping your payment.
Life happens. Please get in touch about illness or an emergency; Rebecca can waive charges where appropriate. Online changes close within 24 hours, but you can still contact us.
Unused package sessions
You can cancel the unused part of a package. We calculate your refund using the original package price divided by the number of sessions included, multiplied by the unused sessions. Completed sessions are not retrospectively charged at the individual-session price. Any late-cancellation charge for an affected session follows the same fair-loss approach above and will not be deducted twice.
For example, if a six-session package costs £240 and you have used two sessions, the four unused sessions are worth £160, before any justified late-cancellation deduction.
If we need to cancel
If TCSC cancels a session, including because conditions are unsafe, you can choose a new date or a refund for the affected session. For packages, that refund uses the original package session rate. You do not have to accept a credit instead of a refund.
Requesting and receiving a refund
Email info@thecaninesocialclub.uk with your name and booking details. A clear request is enough; no special form is required. Rebecca will confirm the amount and any deduction. Approved refunds go back to the original payment method, without an administration fee. We process refunds without undue delay and within 14 days of agreeing your entitlement, or sooner where the law requires. Your bank may take additional time to show the credit.
A cancellation or refund request is not itself a completed refund. We will confirm when the refund has been issued.
Your consumer rights
This policy does not limit your statutory rights, including rights where a service is not provided with reasonable care and skill. Where the statutory cooling-off right applies to an online booking, you can cancel within 14 days of making the contract. If you expressly ask us to begin during that period, any lawful deduction for services already supplied is proportionate to the agreed price. The right ends after full performance only where you have given the required consent and acknowledgement.
Some services relating to leisure activities on a specified date are exempt from the statutory cooling-off right. Where an exemption applies, our cancellation terms above still apply. We will identify any applicable exemption before purchase.
Group sessions and puppies
Each session has a set capacity. Joining a waitlist does not reserve a place or take payment. Puppy training starts with an initial consultation. The location is shown for each session.
Your information in this connected preview
Account details are managed by Supabase Auth. Customer details, dog profiles, bookings and launch-list preferences are stored in the Club’s Supabase database in Ireland. Signed-in customers can access their own records; authorised Club administrators manage the service. Signing out or clearing browser storage does not delete database records.
Use example details while testing. Please contact info@thecaninesocialclub.uk for questions about your information or Club updates. The full business privacy notice, retention periods and competition terms must be finalised before public launch.